Dongguan Hui Yue Technology uphold the "comprehensive, high quality, and rapid" service standards and customer satisfaction as the goal, with these public commitments:
A service commitment
1. I set up a group of hard-line emergency service teams, experienced field engineers and senior technicians for any issues that arise can be rushed to the scene in the fastest time for maintenance and replacement.
2. Equipment delivery within a week, the staff of our company based on customer service department will contact details, telephone tracking consultation, until the customer satisfaction.
3. All complaints about the quality of equipment, having been a response within one hour, arrived at the scene within 24 hours, depending on the circumstances and determine complaints handling measures for maintenance and replacement.
4. I promise that all maintenance personnel on call, the better for the customers.
5. There are costs on equipment quality caused by the warranty period, shall be borne by the company.
6. Warranty period due to improper use of your side, or our natural environment provides maintenance free, maintenance materials and accessories used are only cost price.
7. Beyond the warranty period of the equipment, the company promised lifelong regular on-site inspection and maintenance.
Second, the mode of transport
1. All goods delivered to the customer's hands free, free installation, commissioning and installation and maintenance. Maintenance staff to advise customers on how knowledge for product maintenance, until the other party satisfied.
2. After the installation is completed for all goods, viewed by customers, before leaving the scene after acceptance.
Third, the security commitments
Where was security incidents The company sells any device, users normally appearing during use personal safety and property security of its customers caused by the company bear all the responsibility.
Four, return material commitments
1. The returned merchandise device requires a complete packaging, accessories, manuals, warranty cards, invoices, invoices, returned an explanation of why.
2. Users appear under normal use quality problems within the warranty period, please get in touch with our fast, user-friendly get timely maintenance and replacement.
3. The following cases can not now enjoy my company returned commitment.
a. Product was non-normal use.
b. Under abnormal conditions stored wet.
c. Unauthorized repair, misuse, abuse and changes.
d. Food and liquid splash damage caused.
e. Normal wear of the product.
f. Beyond the shelf life.
Supplier: Dongguan Hui Yue Automation Equipment Co., Ltd.
◆ accordance with international and corporate standards, warranty period of one year;
◆ After a week-to-door delivery service;
◆ free replacement parts.